eCommerce Transactions During COVID-19

August 26,2020

The past year has changed the landscape of digital consumerism. eCommerce transactions increased 19% in July 2020 by comparison to the same month in 2019.

An in-depth analysis conducted by ACI Worldwide has sifted through hundreds of millions of eCommerce transactions across the globe. The data presents very striking information about the rise in eCommerce in-tandem with the rise in digital fraud.

Taking advantage of new methods of payment—including pick-up-in-store and click-and-collect—criminals are targeting high value items:

"Fraudsters are targeting higher value items like electronics and luxury brand names, especially within newer channels such as curbside pick-up and in-parking lot pick-up."

Debbie Guerra, Executive Vice President, ACI Worldwide

Between 2019 and 2020, value targeting fraud increased 0.7%, translating into millions of dollars of stolen goods and services. Overall eCommerce sales have shown a continued increase year-over-year (YoY), accounting for 13% in the US, 17% in the UK and 43% in APAC, driven by robust interest in DIY, apparel, alcohol, digital downloads and gaming. Even as brick-and-mortar stores reopen, consumers have shown preference for ease and convenience of online purchasing.

Key Findings

  • Gaming (52% increase) and retail (48% increase) experienced major increases in July
  • Travel (16% decrease) and ticketing (86% decrease) experienced major declines in July
  • On average, PPE items accounted for $52 per order
  • Average ticket prices for genuine purchases fell $26 in 2020 compared to 2019
  • Purchase volume increased YoY across the globe:
    1. EMEA up 17 percent, driven by purchases of DIY items
    2. U.S. up 13 percent, driven by gaming and apparel purchases
    3. APAC up 43 percent, driven by gaming and alcohol purchases

An increase in eCommerce, however, has also meant a natural increase in fraud. Trends include:

0 %
High value targets of electronics (laptops, TV’s and webcams) accounting for 3.5% of fraud attempts in July
$ 0
$10 increase in the average ticket price for fraud attempts in July 2020 as compared to July 2019
0 %
Non-fraud charge-backs accounting for a 23% increase in July 2020 compared to July 2019

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